ACDP Pakistan
Complaint & Feedback
Feedback and Feedforward Form
Complaint Form
At Association for Community Development Program (ACDP), we value the feedback and concerns of all of our stakeholders. That’s why we have a dedicated Complaints and Feedback system in place to ensure that any issues are promptly addressed and resolved. Whether you are a community member, a partner organization, or a member of our staff, you can use this system to report any problems or suggest improvements. Our team will investigate and respond to all submissions in a timely manner, and work to find solutions that best serve the needs of our community. Your input is crucial to helping us provide the best possible service, and we appreciate your willingness to share it with us.
Complaints:
Based on CHS commitment 5 ACDP does welcome and address the complaints. ACDP defines the complaint as “A formal way of voicing concern against violation of rights.” Community inputs which are mandatory to respond, according to the nature and urgency of taking the action are divided into the following categories. It is the right of project beneficiaries, targeted communities, and other specified stakeholders to question and receive a response from FRDP about any real or perceived violation of their rights.
Feedback and Feedforward:
Feedback is a positive and informal statement of opinion about someone and something. Community input that is not due to grievance are rather suggestions, comments, or viewpoints. Feedback can be considered, discussed, challenged, used, or disregarded, it is not mandatory to respond to feedback.
How to make a complaint:
ACDP is flexible and open to hearing through different channels per the community’s preferences, needs, and suggestions. ACDP showcases all the details of given methods through banners and stickers displayed in every intervention in multiple places that are easily accessible and common places of the village, The most obvious of these methods include:
In-person: Complaint directly to our field staff, who will redress or forward the complaint.
Via phone: Message or Call us at +92 310 3224290
Email us: complain@acdppak.org
To file your complaints online.
To give Feedback or Feedforwards.